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Digital Services Assistant (Customer Contact Team)

Vacancy has expired

Job Reference:
Job Title:
Digital Services Assistant (Customer Contact Team)
Company Name:
Salary Band:
20,000 to 29,999
Salary Details:
£20,000 pa
Job Level:
Junior / Executive Level
Job Type:
Location / Region:
Closing Date:

Digital Services Assistant (Customer Contact Team)

£20,000 pa

37.5 hours pw


We are currently looking for a specialist Administrator to join our Digital Services Team in Bournemouth. This exciting new role requires a highly motivated and organised person to support the development of our digital services and front line scripts.

Reporting to the Digital Services Manager you will be based within our Customer Contact Team in Bournemouth. You will be responsible for the development of specialist scripts to deliver an excellent customer experience. Using bespoke scripting software you will create scripts that will be used online and by our Customer Contact Team. Using a combination of Q&As, SQL and databoxes you will use innovative methods to provide creative solutions to respond to customer enquiries. You will collaborate with business leads across the organisation to ensure the content is up-to-date, relevant, accurate and is in line with our policy and procedures.

To be successful you will be customer focused and demonstrate that you can think practically and logically. You should also have knowledge or experience of SQL and website/digital media.

If you have the right skills and level of commitment to be successful in a role like this we can offer:

•          26 days’ annual leave (plus an entitlement for bank holidays)

•          Comprehensive training and development opportunities

•          Staff helpline offering independent, confidential information, counselling and support

•          Holiday trading

To Apply: Please click on the apply link below. You will be re-directed to this vacancy on the Stonewater Careers site where you will need to download an application form, complete and return by the closing date.

Closing date: 20 January 2017

Interview dates: 7th – 8th February 2017

Stonewater is a Charitable Industrial and Provident Society No. 20558R. We are committed to equality for all and welcome applications from all sectors of the community.

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